Question 1

Do I have to pay upfront?

Accepted Answer

No. ClearNest invoices you after the cleaning is complete and you’ve walked the property with our team. Pay by card, Apple Pay, or Google Pay — we never charge a deposit.

Question 2

How is the price calculated?

Accepted Answer

Pricing is based on service type, bedrooms, bathrooms, and approximate square footage. Use the on-site estimator for an instant range; we confirm the final number before the visit if anything changes.

Question 3

Can I reschedule or cancel?

Accepted Answer

Yes — anytime up to 24 hours before your visit, free of charge. Same-day reschedules are accommodated when possible. Cancellations inside 24 hours are subject to a 25% travel fee.

Question 4

Do I need to be home?

Accepted Answer

Not at all. Most customers leave a key, code, or smart-lock instructions during booking. We text you when we arrive and when we’re done — with photos on request.

Question 5

Are you insured and bonded?

Accepted Answer

Yes. ClearNest carries full general liability and bonding for every visit. Every cleaner is background-checked and W-2 employed — no gig contractors.

Question 6

What products do you use?

Accepted Answer

Pro-grade, low-VOC formulas that are safe for kids and pets. We offer an eco upgrade (plant-based, fragrance-free) — leave a note during booking and we’ll set it up.

Question 7

Do you handle Airbnb turnovers?

Accepted Answer

Yes — this is a core service. We coordinate with your check-in/out windows, restock essentials, swap linens, and send a damage and inventory report after every visit.

Question 8

Do I have to sign an agreement?

Accepted Answer

Yes — a short digital service agreement is required at booking. It covers scope, payment, cancellation, access, and damage policies. Takes about 60 seconds to read and sign.

Common questions, answered.

Your home, restored. Your weekend, returned.